When you register on q999, you provide certain personal information. This page clearly explains how that information is used, where it is stored, and what rights you have.
By creating an account or using q999, you agree to this privacy policy. If you have any questions, please contact us at support@q999.in.
Various types of information are collected when you register with and use q999. This falls into two categories — what you provide directly, and what is collected automatically as you use the platform.
Information you provide directly includes your name, mobile number, and email address given at registration. During identity verification (KYC), your National ID or passport details are collected. Your mobile banking number is collected at the time of payment. If you contact support, records of those conversations are also retained.
Q999 uses the information it collects only for specific, defined purposes. No data is ever used without reason or for purposes beyond what is stated. The primary reasons for use are outlined clearly below.
Your information is used to manage your account, process payments, and provide customer support. It also helps ensure platform security and prevent fraud. Data is used to complete age verification and KYC in line with q999's requirements. With your consent, your information may also be used to inform you about relevant offers and bonuses.
Q999 stores member data on secure servers that comply with international data protection standards and are subject to regular security audits.
How long your data is retained depends on the type of information. All data is kept for as long as your account remains active. After account closure, certain information may be retained for a defined period to meet legal obligations or resolve disputes. Financial transaction records are generally required to be kept for five to seven years in line with international standards.
Q999 does not sell your personal information or share it with third parties for advertising purposes — that is our clearest commitment. However, limited data sharing may occur in certain circumstances necessary for operating the platform.
Information necessary for payment processing is shared with bKash or Nagad solely to complete transactions. Limited data may be shared with security technology providers for fraud detection. Data may also be disclosed to law enforcement agencies when required by a legal order.
Outside of the cases listed above, q999 does not share your information with any third party under any circumstances.
Q999 uses cookies and similar technologies on its website. Cookies are small data files stored in your browser that help improve your experience on the platform.
Cookies keep you logged in, remember your language preferences, and enable a personalised experience. Analytics cookies are used to understand platform performance. You can disable cookies in your browser settings, though doing so may affect how certain features function.
Payment data is the most sensitive information q999 holds and is protected with the highest level of security. Your full bKash or Nagad account number and PIN are never stored on q999's servers.
During payment processing, only the information required to complete the transaction is exchanged with the relevant payment provider over a secure channel. q999 does not have access to your payment PIN or full account credentials at any point in this process. All payment transfers are protected by SSL/TLS encryption.
You have specific rights over your personal data on q999. These are not just words — you can genuinely exercise each of these rights whenever you choose.
Right to access: You can view your personal information at any time by visiting your profile. Right to correct: If your name or contact details are incorrect, contact support to have them updated. Right to delete: After closing your account, you may request that your personal data be deleted — though certain records may need to be retained for legal reasons. Right to opt out of marketing: If you no longer wish to receive promotional messages, disable notifications in your profile or let our support team know.
To exercise any of these rights, email support@q999.in or reach out via live chat in Bangla.
Q999 strictly prohibits anyone under the age of 18 from using the platform. If an underage user creates an account — whether intentionally or by mistake — that account will be closed and any collected data will be deleted.
If a parent or guardian discovers that their child under the age of 18 is using q999, please contact support@q999.in immediately. We will close the account without delay and delete all associated data.
Q999 may update this privacy policy at any time. If changes are made, a notice will be posted on the platform and the "Last updated" date at the top of the page will be revised accordingly.
For significant changes — particularly those affecting your rights or how your data is used — you may be notified separately via your registered mobile number or email. Continued use of the platform after a policy update will be considered acceptance of the revised policy.
If you have any questions about this privacy policy, wish to view or delete your data, or have any concerns, please contact q999 directly.
For privacy-related requests, please email us with the details — including your account's registered mobile number and a description of your request will help us process it faster. We typically respond to data requests within 7 business days.
Below is a straightforward breakdown of each type of information we collect and why it is needed.
Name, mobile number, date of birth, and email address. Required for account creation and communication.
NID or passport — used exclusively for KYC verification to confirm age and identity.
Mobile banking number. Used to process deposit and withdrawal payments.
Bets placed and win/loss records. Used for account management and dispute resolution.
IP address, device type — used to maintain security and detect suspicious activity.
Chat and email history — used to resolve issues and improve service quality.
Q999 believes that individuals should have control over their own personal data. That is why we strive to give our members the greatest possible control over their information.
In your profile section, you can update your name, contact details, and notification preferences yourself at any time. If any information is incorrect, contact support and it will be corrected promptly. Opting out of marketing messages is straightforward — it can be done directly from your settings.
To close your account, please notify support. After closure, you may also request that your personal data be deleted. Note that financial transaction records must be retained for a specified period due to legal obligations — this is outside q999's control.
For full transparency, each data type and its purpose are laid out in a single table.
| Data Type | Purpose of use | Shared with third parties |
|---|---|---|
| Name and mobile number | Account & communication | No |
| National ID card | KYC verification, age confirmation | KYC providers only |
| Mobile banking number | Processing payments | Payment gateway only |
| IP address & device | Security & fraud prevention | No |
| Betting history | Account management, legal records | No (except by legal order) |
| Support messages | Customer service and service improvement | No |
| Cookies data | Improving the platform experience | Analytics tools |
Every commitment proven in practice — not just in words.
Q999 does not sell your personal information to third parties for advertising or commercial purposes under any circumstances.
All data transfers are encrypted using SSL/TLS technology, keeping your information secure in transit.
Q999 never has access to or stores your mobile banking PIN or full credentials.
The full privacy policy is written in plain language. Instead of complex legal jargon, everything is explained in simple, easy-to-understand terms.
Access, correction, deletion, and marketing opt-out — all rights are yours and straightforward to exercise.
24/7 Bengali-language support is available for any data privacy questions — no question is too small.
It is perfectly reasonable to be cautious about sharing information on online platforms, and q999 respects that. That is why our privacy policy is written in plain, straightforward language — so you can clearly understand exactly what you are providing and how it is being used.
There is a common misconception that online platforms sell all user data to advertisers. That is not the case with q999. A betting platform's revenue comes from betting, not advertising — so there is no need or incentive to sell member data. Under our business model, your information stays with us.
Many users are concerned about information being shared with bKash or Nagad during a payment. This sharing happens solely to complete the transaction and cannot be disabled without breaking the payment process entirely. That said, q999 only sends what is strictly necessary — your full account history and personal details are never passed on to the payment provider.
KYC can feel like a hassle, but it works much the same way as registering for a mobile banking account in Bangladesh — it only needs to be done once, and it is there to protect you. Because q999 verifies identity through KYC, no one else can open an account in your name.
One practical point about data deletion requests: while personal account information can be removed, international financial regulations require that transaction records be retained for a set period. This is not a matter of q999's discretion — it is a legal obligation. Those records are used strictly for legal purposes and nothing else.
For any privacy-related questions or requests: support@q999.in — write to us in Bengali and we will respond in Bengali.
Your data is secure at q999, payments are reliable, and everything is available in Bangla. Register today and start betting.